Please give us your details so we can let you know once you can join our closed beta. You get to use ContactCentre for free until we go live!
Pronova is a start up dedicated to creating technology ecosystems. Harvard Business School defines a technology ecosystem as "the network of organizations that drives the creation and delivery of information technology products and services."
At Pronova, we use bespoke automation and data analytics products to drive technology ecosystems that help you unlock more value in your business and solve problems across an entire industry, or a cluster of industries.
...whether your staff return calls from customers and potential customers in a polite and prompt manner?
...whether or not your staff make and receive personal calls on the business line?
...you could review a sample of calls and text messages handled by your staff for quality assurance purposes?
ContactCentre is a virtual call centre platform provided as a service to small and medium-scale businesses. Instead of having you purchase expensive hardware and software to create a brick-and-mortar call centre, ContactCentre allows you to continue to use your existing smartphones as the primary devices for communicating with your customers, and aggregates data from those smartphones into a cloud-based web application for your review and management.
ContactCentre consists of a mobile application and a web application.
A subscriber typically uses the cloud-hosted web application to create and setup a virtual call centre, after which they register as many smartphone-based business telephone lines as they require. The subscriber then installs the ContactCentre mobile application on those smartphones.
Once a smartphone is properly configured to use ContactCentre, it will capture all audio recordings of telephone calls made and received, as well as text messages sent and received and upload them to the web application.
No hardware or software purchases. Just install our Mobile Communications Monitor on your smartphones.
Our monthly fees are affordable and you only pay for what you use.
You can complete the entire setup in less than 5 minutes.
You can listen to phone calls made and received on all your business lines. You can generate a transcript of any call.
You can read text messages sent and received on all your business lines.
You can create tasks for your staff to complete. You can raise invoices for your customer to pay. The web application gets notified when a task is completed or an invoice is paid.
The ContactCentre mobile application and the ContactCentre web application combine effectively to deliver a great solution!
Using the web application, you can listen to all calls made and received on all the mobile phones in your virtual call centre. You can also view all call records, even if your staff has deleted them from the phone.
Using the web application, you can read all text messages sent and received on all the mobile phones in your virtual call centre, even if your staff has deleted them from the phone.
Using the web application, you can read all WhatsApp messages sent and received to your WhatsApp for Business numbers.
Using the web application, you can view the current and historical location of any one of your mobile phones. This feature is useful for businesses with field agents and other staff who are almost always outside the office.
Using the web application, you can view the current and historical battery level of any one of your mobile phones. This feature is useful for businesses with field agents and other staff who are almost always outside the office.
Using the web application, you can read all messages sent and received via your Instagram account, even if your staff has deleted the messages.
Using the web application, you can store all documents pertaining to a single customer in one location online, eliminating the inconvenience of paper files.
Using the web application, you can create tasks and assign them to your staff, and track them to completion.
Using the web application, you can raise invoices for your customers to pay. The web application can detect payment (even via bank transfers) and immediately prompt your staff to fulfill the customer's order.